9:30 – 10:30

Seminar Area 2

Joe Crisara

Turn 65% of Drain Calls
into Repipe Renovations

Turn simple drain calls into big jobs
with “America’s Service Sales Coach” Joe Crisara

10:00 – 11:00

Seminar Area 1

Hiro Yamada

AO SMITH HEAT PUMP
WATER HEATERS

Introduction to Hybrid Heat Pump Technology Residential
Ultra Low Nox Heater Troubleshooting and Rebate Programs

11:00 – 12:30

Seminar Area 2

Bruce Rudmann

CONSTRUCTION CONTRACT
REQUIREMENTS AND PROVISIONS

Understanding Contract Provisions with an Emphasis on Specialty Contractors.

11:30 – 12:30/ 2:30 – 3:30

Seminar Area 1

Stephan McDonald

INFINITI K™ & INFINITI™

SELL, INSTALL AND SERVICE
TANKLESS WATER HEATERS

1:00 – 2:00

Seminar Area 1

Charlie Fletcher & John Lauer

SLOAN
TROUBLESHOOTING TIPS

Sloan troubleshooting tips
Common installation issues

1:00 – 2:00

Seminar Area 2

Thomas Murrell

VESTA Tankless Water Heaters

TANKLESS INSTALLATION,
DIAGNOSTICS & BEST PRACTICES

2:30 – 3:30

Seminar Area 2

Eric Sprague

ATTRACT AND HOLD-ON TO
TOP TALENT LIKE A MAGNET

Learn the 5 ways to attract the
best technicians to your door