9:30 – 10:30
Seminar Area 2
Joe Crisara
Turn 65% of Drain Calls
into Repipe Renovations
Turn simple drain calls into big jobs
with “America’s Service Sales Coach” Joe Crisara
10:00 – 11:00
Seminar Area 1
Hiro Yamada
AO SMITH HEAT PUMP
WATER HEATERS
Introduction to Hybrid Heat Pump Technology Residential
Ultra Low Nox Heater Troubleshooting and Rebate Programs
11:00 – 12:30
Seminar Area 2
Bruce Rudmann
CONSTRUCTION CONTRACT
REQUIREMENTS AND PROVISIONS
Understanding Contract Provisions with an Emphasis on Specialty Contractors.
11:30 – 12:30/ 2:30 – 3:30
Seminar Area 1
Stephan McDonald
INFINITI K™ & INFINITI™
SELL, INSTALL AND SERVICE
TANKLESS WATER HEATERS
1:00 – 2:00
Seminar Area 1
Charlie Fletcher & John Lauer
SLOAN
TROUBLESHOOTING TIPS
Sloan troubleshooting tips
Common installation issues
1:00 – 2:00
Seminar Area 2
Thomas Murrell
VESTA Tankless Water Heaters
TANKLESS INSTALLATION,
DIAGNOSTICS & BEST PRACTICES
2:30 – 3:30
Seminar Area 2
Eric Sprague
ATTRACT AND HOLD-ON TO
TOP TALENT LIKE A MAGNET
Learn the 5 ways to attract the
best technicians to your door